VOYA Operations / Overview

Overview

Active travellers

14,208

+6.2% vs last week

Active trips

3,461

+241 today

AI conversations today

9,742

72% created or edited a trip

Bookings today

612

+3.1%

GMV (30d)

AED 8.42M

+11.4%

Net revenue (30d)

AED 971K

11.5% take rate

Search → booking conversion

4.8%

+0.4 pts

Refund rate

1.9%

−0.3 pts

AI health

Tool-call success98.2%

Intent accuracy (eval suite)96.4%

Human correction rate3.1%

Fallback to secondary model2.4%

AI cost per trip createdAED 1.42

p95 response latency1.9 s

Partner API health

Hotel Partner A99.98%Healthy

Flight GDS99.91%Healthy

Mobility Partner97.2%Degraded

eSIM Provider99.99%Healthy

Experiences Partner99.7%Healthy

Alerts

1 SOS alert — traveller in Tbilisi, provider engaged 4 min ago, ops observing.

3 reconciliation holds — payment captured, partner booking failed. Auto-refund initiated.

12 support tickets — 2 breaching SLA in under 1 hour.

Marketplace demand — captured from Beta “coming soon” taps

38%

Hotels

27%

Flights

18%

Experiences

10%

Mobility

eSIM

Every “coming soon” tap in Beta records category, city, dates and budget. Coming Soon stops being a dead end and becomes the prioritisation input for which partner contract to close first.